Return Policy We stand behind our merchandise 100% regarding workmanship and defects. All returned items must be in the original packaging. Any items returned for reasons other than defects must be unused and in the original packaging. We will not give a credit or refund for used merchandise. If you have received a defective item from us, return the item and a copy of your invoice.Please inform us which you prefer: a replacement item or a refund for the defective merchandise. For orders that are damaged in shipping: Please notify us immediately so we can take the proper steps to replace the damaged merchandised. You can reach us at 01353 861010, during normal business hours.