Delivery & Returns Information
We use the Parcel Force 48 hour service, for an order received before 12 noon it will normally be despatched the same day and delivered to the customer within 48 hours (2 working days) on the UK main land.
European orders, customers normally receive their goods within a week.
We are not able to guarantee these delivery times, but over the past 18 years Parcel Force have an approximate 98% success rate.
Our Returns and Exchanges Policy
You have up to 14 days to initiate returns or exchanges from the day of purchase. For eligible products in new condition, within the original packaging and no frame scratches or scuffs, full product credit is given, less a £10 restocking charge. Return shipping costs are the responsibility of the customer.
If the bed has been made up or partly made up with no frame scratches or scuffs as full product credit is given, less a £25 restocking charge.
Fleece Blankets aren't eligible for refund.
Initiate returns/exchanges online firstname.lastname@example.org or via phone (01353 861010). Items should be returned to AW Solutions, 6 Victoria Street, Littleport, Ely Cambridgeshire CB6 1LX.
Upon receiving returns, credit will be issued in the original form of payment
For questions or partial exchanges (frame/fabric), please contact us at (01353 861010).
One Year Chew-Proof Warranty
Our Assurance of Quality
We ensure the durability of our dog bed frames and heavy-duty vinyl fabrics for one year from the original purchase date (fabric will only be replaced once in that year if the dog is a digger).
Please note, fleece pads are not guaranteed.
Should your dog damage any part of the frame or fabric beyond use, we'll replace the parts free of charge.
Cosmetic damage isn't covered under warranty.
Separately purchased replacement fabrics and parts are not covered by the warranty scheme.
Submit a claim with a photo; returning the damaged product may not always be necessary.
We aim to reply within five to seven business days.
If you have any questions, please contact us at email@example.com or call 01353 861010 or 07885202381